Terms of Service

1. The service

On it! Workdesk is a maintenance coordination and recordkeeping service. It provides tickets, assignments, evidence, expenses, approvals, directories, reports, exports, and related administrative tools. It is not an emergency service, safety authority, accounting system, or substitute for qualified professional judgment.

2. Accounts and workspaces

You must provide accurate account information and protect access to your email, devices, and sessions. A workspace owner controls membership, roles, locations, workflow settings, and subscription. Members must use workspace information only for authorized organizational purposes.

3. Organizational records

Ticket history and related operational records belong to the workspace organization, subject to applicable law and individual privacy rights. Removing a user does not automatically erase valid organizational records. Deleted tickets leave a limited audit entry identifying when and by whom the removal occurred, while their associated media is removed according to the product workflow.

4. Acceptable use

You may not use Workdesk to break the law, violate another person's rights, distribute malicious code, probe or disrupt the service, bypass access controls, impersonate another person, send spam, or upload content you are not authorized to use. Do not place passwords, complete payment-card numbers, or unrelated highly sensitive information in tickets.

5. Subscriptions

Paid plans are based primarily on shared workspace storage rather than member, location, or ticket counts. Prices, taxes, included capacity, and billing periods are shown before purchase. Android purchases are processed through Google Play; web purchases may be processed through Stripe. Provider billing terms and refund mechanisms also apply.

When a subscription ends, the workspace may enter a restricted or parked state. During the applicable retention window, the owner may reactivate or export available data. We may delete data after the stated retention period, subject to legal obligations.

6. Customer content

You retain rights to content you submit. You grant us the limited permission needed to host, process, reproduce, transmit, and display that content solely to operate, secure, support, and improve the service. You are responsible for ensuring your organization has authority to submit personal information, images, documents, and location data.

7. Availability and changes

We work to keep the service available but do not promise uninterrupted operation. Sync, notifications, email delivery, third-party billing, local network conditions, and device restrictions can affect availability. We may change features to improve safety, reliability, compliance, or product fit and will avoid materially reducing paid functionality without reasonable notice where practicable.

8. Warranty and liability

The service is provided on an "as available" basis to the extent permitted by law. Users remain responsible for maintenance decisions, workplace safety, regulatory compliance, backups they require, and verifying critical communications. Nothing in these terms excludes liability that cannot legally be excluded.

9. Suspension and termination

We may restrict or terminate access for material violations, security threats, fraud, abuse, legal requirements, or unpaid subscriptions. Workspace owners may close a workspace after handling ownership, export, and retention consequences. Users may request account deletion through the app or our deletion page.

10. Governing law and contact

These terms are governed by applicable laws of Mexico, without limiting mandatory consumer or privacy protections that apply elsewhere. Questions can be sent to soporte@onitworkdesk.com.